Refund policy

Last updated January 01, 2025

Agreement to our legal terms: Returns policy

At Manuka Imports SAGL, trading as Manuka Switzerland, we are committed to providing our customers with high-quality products and exceptional service.

Conditions for Returns and Exchanges:

1. Opened or Used Items: Unfortunately, we cannot accept returns or exchanges on any opened or used jars. All returned items must be in their original, unopened condition.

2. Damaged Items: If you receive a damaged jar or item due to courier or delivery issues, you may be eligible for a refund or exchange.

- Notification must be made to us within 14 business days of receiving the item.
- Please provide evidence of the damage caused during transit for our records and processing.

3. Refunds and Exchange Requirements:

- Refunds or exchanges are only applicable if the above conditions are met. We do not offer refunds or exchanges due to an incorrect choice being made at checkout.
- The replacement item must be identical or of similar value to the item originally purchased.

4. Exclusions

- Any requests for refunds or exchanges outside the 14-business day notification period will not be accepted.
- Items that do not meet the conditions set forth above, such as those that are not damaged in transit, will not be eligible for return or exchange.

We appreciate your understanding and cooperation with these policies, ensuring that all customers receive the highest quality products.

For further assistance, please contact us at info@manukaswitzerland.ch